Retaining customers is a balancing act that cannot be solved with cookie-cutter solutions.  But, there are tools and best practices to help you foster lasting customer relationships, keep relevant in an ever-changing environment and meet customers where they are at.  Save time and money with retention strategies that reduce attrition, get you rave reviews and increase your profit margins.

This course is right for you if:

• you want to learn best practices for building on your existing customer relationships
• you want to learn how to leverage your brand culture to enhance your customer experience
• you want to learn how to increase customer participation in your retention strategies
• you want to learn about effective loyalty programs that reduce costs and grow revenues
• you want to turn your customers into loyal brand ambassadors

Why is this course important?

Losing customers can stall company growth. The cost and impact of customer attrition is far reaching in the wellbeing of a business – from marketing and sales costs, to poor morale and reputation, to higher labor costs and decreased profit margins. By contrast, a nominal increase of 5% in customer retention can increase profits by 25-100%. Invest wisely in proven strategies and maximize your returns.